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We proudly stand behind the high quality of our products; however it's our mission to satisfy every customer. If, for any reason, you aren't 100% satisfied, you may exchange or return any full price item within 14 days of purchase. Brazilian Moda will accept returns and exchanges on items that have not been washed, are unworn and in the original packaging, including tags (NO exceptions). The merchandise can not be soiled in any way and must be received within 14 days of original shipping date. Exchanges are subject to re-shipping charges. Please, don't forget to add a tracking number in any merchandise returned to us. Send to:
Brazilian Moda Returns & Exchanges 7109 Yacht Basin Ave Suite 439 Orlando, FL 32835
For customers who request refunds we will credit your credit card or debit card for the amount of returned merchandise minus the shipping costs. Customers who wish to exchange their merchandise may due so or be issued a store credit.
In your return package, please include a note letting us know how you would like us to handle the situation: exchange or refund and an explanation of why are you returning the product (for quality purposes). If you would like an exchange please indicate the style, color, and size desired. You can check all the available products at www.Brazilianmoda.com. If you need to receive the exchange by a specific date, please indicate the date on your note.
See below for important note about FedEx, UPS, and other shippers.
*Using FedEx, UPS, or Other Shippers for Shipping Returns and Exchanges: Please do not attempt to send returns or exchanges via FedEx, UPS, or other shipper using our account as payment for shipping. That is, do not check the box where the recipient will pay for shipping charges. We will not accept any merchandise where shipping is charged to our account. Any shipment returned in this way will be refused, and you will be responsible for any shipping charges. You are welcome to return items via FedEx, UPS, or other shippers using your own account or credit card. Note that we do not reimburse return shipping. If you have any questions about our Return & Exchange Policy, please contact us. We will be glad to assist you! |